Object-Oriented Construction Handbook: Developing Application-Oriented Software with the Tools & Materials Approach Publisher: Morgan Kaufmann | ISBN: 1558606874 | edition 2004 | PDF | 545 pages | 14,3 mb Successful businesses and organizations are continually looking for ways to improve service and customer satisfaction in order to achieve long-term customer loyalty. In light of these goals, software developers must ask the question: how does customer orientation influence traditional approaches, methods, and principles of software development?

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